The Story Behind AI Agents That Work
Agenteer is founded by Charles Shen, PhD, EMBA — bringing 25+ years of Engineering rigor across Internet standards behind billions of 4G/5G phone calls, cybersecurity inventions for financial institutions and mobile platforms, and enterprise AI shipped for products serving over 100M customers.
Tech innovations cited by industry leaders
Technologies That Touch Daily Life
Technologies Charles helped build have touched billions of lives. That same foundation now powers Agenteer.
Keeping You Connected
Co-authored standards powering 4G and 5G voice calls. Every time you make a phone call, infrastructure he helped design keeps you connected.
The same focus on scalability and reliability now goes into Agenteer's voice agents — so they handle real call volumes without falling apart.
Keeping You Protected
Security inventions that shaped how banks and mobile platforms protect people from fraud and abuse.
That mindset now drives how Agenteer designs and monitors agents — with appropriate guardrails, human-in-the-loop review, and dashboards instead of pure black-box behavior.
Freeing Your Time
Enterprise AI for products serving over 100M customers, built to offload repetitive tasks and support smarter decisions.
That same approach now powers Agenteer's agents — freeing your team to focus on the product, service, and relationship that create your competitive advantage.
9 US Patents · 3 Internet Standards · 2,000+ Citations
PhD · EMBA
Senior Member
Senior Member
Same Builder, Many Worlds
Many paths stay in one lane. Charles' has been built at the intersection of large enterprises, research, and startups — across roles as builder, researcher, investor, and advisor. Agenteer draws on all of them.
Fortune 500s & Top Research Universities
Building at scale, collaborating across the globe, while advancing the
field. From co-directing Columbia University's research lab to leading AI
initiatives at Intuit.
Enterprise AI & Deep Tech Startups
From deep‑tech startups to enterprise AI platforms, each technology wave — mobile, cybersecurity, blockchain, AI — has built on the last. Not a series of pivots, but a stack that compounds.
Founder, Investor & Advisor
Across engineering, venture investing, and service as Special Advisor to Columbia’s Dean of Engineering — bridging industry and academia.
US President's Volunteer Service Award
Citation for Outstanding Leadership
AI Agents That Work
The full stack — engineering rigor, enterprise security discipline, and AI that
ships — applied to freeing your time so you can focus on what matters most for your business: building and defending your competitive advantage.
I review every inquiry and follow up based on fit and current capacity. If the timing isn't right, I'll point you to resources that can help in the meantime.
