Agenteer is founded by Charles Shen, PhD, EMBA — bringing 25+ years of Engineering rigor from Internet standards behind billions of phone calls to enterprise AI for products serving over 100M customers. His work has been cited by industry leaders such as Google, Amazon, Microsoft, Samsung, T-Mobile, Verizon and Bank of America.
Technologies Charles helped build have touched billions of lives. That same foundation now powers Agenteer.
Co-authored standards powering 4G and 5G voice calls. Every time you make a phone call, infrastructure he helped design keeps you connected.
The same focus on scalability and reliability goes into Agenteer's voice agents — so they handle real call volumes without falling apart.
Security inventions that shaped how banks and mobile platforms protect people from fraud and abuse.
That mindset drives how Agenteer designs and monitors agents — with appropriate guardrails, human-in-the-loop review, and dashboards instead of pure black-box behavior.
Enterprise AI for products serving over 100M customers, built to offload repetitive tasks and support smarter decisions.
That same approach powers Agenteer's agents — freeing your team to focus on the product, service, and relationship that create your competitive advantage.
9 US Patents · 3 Internet Standards · 2,000+ Citations
PhD · EMBA 
Senior Member 
Senior Member Many paths stay in one lane. Charles' has been built at the intersection of large enterprises, research, and startups — across roles as builder, researcher, investor, and advisor. Agenteer draws on all of them.
Building at scale, collaborating across the globe, while advancing the
field. From co-directing Columbia University's research lab to leading AI
initiatives at Intuit.
From deep‑tech startups to enterprise AI platforms, each technology wave — mobile, cybersecurity, blockchain, AI — has built on the last. Not a series of pivots, but a stack that compounds.
Across engineering, venture investing, and service as Special Advisor to Columbia’s Dean of Engineering — bridging industry and academia.
US President's Volunteer Service Award 
Citation for Outstanding Leadership The full stack — engineering rigor, security discipline, and AI that ships — applied to freeing your time so you can focus on what matters most for your business: building and defending your competitive advantage.
