Terms of Service

These Terms of Service ("Terms") govern your access to and use of agenteer.com (the "Site") and any products and services offered by Agenteer (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

When we say "Agenteer," "we," "us," or "our," we mean Agenteer. When we say "you" or "your," we mean you as a visitor, subscriber, or customer.

Accounts

Some Services require an account (for example, signing in with Google). You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.

Subscriptions, fees, and payment

Some Services are offered on a paid basis, including self-serve plans where you sign up and pay through the Site. When you purchase a plan, you agree to pay the applicable fees and taxes. Unless required by law, fees are non-refundable and we do not provide prorated refunds or credits for partial periods.

• Plan terms: pricing, plan features, and any usage limits are described on the Site and/or in your dashboard and may change from time to time.
• Renewals and cancellation: if your plan renews automatically, you can cancel at any time, and cancellation will take effect at the end of the current billing period unless stated otherwise.
• Non-payment: we may suspend or terminate your access if fees become past due.

Using the Services

• You may use the Services only in compliance with applicable laws and these Terms.
• You agree not to misuse the Services, interfere with their operation, or attempt to access them using a method other than the interfaces we provide.
• You will not attempt to compromise the security of the Services.
• You will not scrape, crawl, or collect data from the Services through automated means without our permission (except for indexing permitted by our robots.txt).
• You will not impersonate others or misrepresent your affiliation with any person or organization.

Voice agents and compliance

If you use voice agents or any calling/messaging features, you are responsible for your use and for complying with applicable laws and regulations (including consent and disclosure requirements, call recording laws, and telemarketing and do-not-call rules). You’re responsible for any call scripts, agent instructions, and contact lists used with the Services, including ensuring you have the necessary rights and consents. You must review and approve any call scripts, agent instructions, and settings before they’re used.

AI-generated output

The Services may involve AI technology. AI systems can produce inaccurate, incomplete, or unexpected outputs. You are responsible for reviewing and validating any AI-generated output or actions before relying on them, especially for high-stakes use cases. You use AI-generated output at your own risk.

Your content

You retain any rights you have in the content you submit to the Services (for example, information you provide to configure agents). You grant Agenteer a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your content as necessary to provide and improve the Services, including sharing it with service providers (such as hosting, authentication, and AI providers) to operate the Services.

You represent and warrant that you have the rights and permissions needed to provide your content and to grant the license above.

Beta and evaluation features

Some features may be labeled beta, preview, or evaluation. These features may change, be discontinued, or have reduced reliability.

Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time. We do not guarantee that any feature will be available forever.

Intellectual property and feedback

The Services and their content (including text, graphics, logos, and software) are owned by Agenteer or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose.

If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

Third-party services

The Services may include links to, or integrations with, third-party services. We are not responsible for third-party content, policies, or practices.

Privacy

Our collection and use of information is described in our Privacy Policy.

Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

Limitation of liability

To the maximum extent permitted by law, Agenteer will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, arising from your use of the Services.

To the maximum extent permitted by law, Agenteer’s total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amounts you paid to Agenteer for the Services in the 12 months before the event giving rise to the claim or (b) $100.

Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Agenteer and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Services, (b) your content, (c) your violation of these Terms, or (d) your violation of any applicable law or the rights of any third party.

Time limit to bring claims

To the maximum extent permitted by law, any claim or cause of action arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim arose. Otherwise, the claim is permanently barred. This does not apply where prohibited by law.

Termination

We may suspend or terminate access to the Services at any time if we reasonably believe you have violated these Terms or if required to protect the Services, users, or the public.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, when appropriate, provide additional notice.

Governing law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York for any dispute arising out of or relating to these Terms or the Services.

Additional terms for pilots and services

If you enter into a separate agreement with us (for example, a pilot agreement, statement of work, or professional services agreement), that agreement will control in the event of any conflict with these Terms for the scope of that agreement.

Miscellaneous

• Entire agreement: these Terms (and any additional terms referenced here) are the entire agreement between you and Agenteer about the Services, except where you and Agenteer sign a separate written agreement for specific services.
• Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: a failure to enforce any provision of these Terms is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Contact

Questions about these Terms? Email us at contact@agenteer.com.